Shipping Policy

Our Warehouse ships orders Monday to Friday from our Gold Coast facility, we use a wide range of freight companies to ensure that your orders are delivered with the best mix of delivery time frame and at the best rates possible. Our website is able to process shipping for Domestic shipping in Australia on the cart and checkout pages, we offer FREE Australia wide delivery for all orders over $99.00 unless stated otherwise. All orders under $99.00 will incur a shipping fee of $17.99 added at checkout.

On checkout you will generally be provided with two freight options flat rate and insurance, Freight insurance will provide coverage for cases of lost or damaged goods in transit. Please ensure that this option is selected for items that are fragile or high value as whilst all care is taken while packing orders, any orders lost or damaged in transit without insurance will not be replaced.

Most freight companies that we use will make deliveries between Monday to Friday, for this reason we do recommend that you use a postal address that someone will be available for collection during business hours. Please ensure that you double check and confirm the shipping details as not all shipments are able to be redirected once in transit. 

Packages on multi product orders may come shipped separately pending our warehouse stock levels, as some products may come shipped from our other warehouse locations in Australia.

Please note: We cannot deliver to PO Box addresses.

Below is a list of most the courier services we use:

AUSTRALIA POST

Australia Post will send items with either Parcel Post or Express Post. Customer will receive a confirmation email with a tracking number once the parcel has been dispatched. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection.

The customer can use this number to track their order on Australia Post.

ARAMEX

Customer will receive an email confirmation from Aramex along with a tracking number as soon as their orders are dispatched. Aramax has an ATL (Authority to Leave) service and signature-required services. If the courier is unable to leave the parcel in a safe place for either of these services, the parcel will be taken back to the nearest collection point or depot. A non-PO Box address is required for Aramex delivery. 

Customers can track their order using the tracking number on Aramex.

ALLIED EXPRESS

Allied Express will contact customer before delivery via SMS or phone and to verify the delivery was completed. If the delivery is missed, the driver will leave a note with instructions to arrange collection or re-delivery.

The customer can use their allocated consignment number and postcode to track their order on Allied Express.

BORDER EXPRESS

A non-PO box address is required for Border Express’s delivery. If the delivery is missed, the driver will leave a ‘Sorry We Missed You’ card with instructions to arrange collection or re-delivery.

Customers can track their order using their consignment number on Border Express. 

COURIERS PLEASE

CouriersPlease deliveries are ‘Signature Required’. When the order is placed, customer will receive an email asking them to choose a delivery option between ATL (Authority to Leave), collection point delivery, deliver to a neighbour, new address, or they can reschedule delivery.

Customers can track their items using their allocated tracking number on CouriersPlease. 

DIRECT FREIGHT EXPRESS

Direct Freight Express will send an email confirmation to customers with a consignment note and customer reference number once the order has been dispatched. If delivery is missed, the driver will leave the parcel in a safe place where possible. If there is no safe place to leave the parcel, the driver will notify the customer via email or SMS with directions for re-delivery. 

Customer can use their consignment number to track their order on Direct Freight.    

HUNTER COURIERS

Customers will receive an email containing a tracking number once the order has been dispatched. The item will be returned to the depot if the delivery is missed, and customers will be notified to arrange a re-delivery. A non-PO Box address is required for Hunter Express delivery.

Customers can track the parcel anytime with the tracking number on Hunter Express.

SENDLE

Customers will receive a confirmation email from Sendle containing a tracking number once the order has been dispatched. If the delivery is missed, the courier will either leave a card or leave the parcel at a designated collection point to be picked up.

Customers can track the order at Sendle. 

STARTRACK

StarTrack Courier offers real-time tracking and electronic proof of delivery in CBD and metro areas of Australia’s major capital cities. StarTrack is owned by Australia Post. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection. Customers will also be notified once the order has been delivered. 

Customers can track their order with the tracking number on StarTrack. 

TNT AUSTRALIA

A non-PO Box address is required for TNT delivery. All TNT orders delivered to Australian residential addresses may be left without signatures if the recipient is not home unless the customer has requested TNT to obtain a signature upon delivery.

Orders can be tracked using the consignment note on TNT Australia.

TEAM GLOBAL EXPRESS

A non-PO Box address is required for Team Global Express delivery. If the delivery is missed, customers should receive a card with instructions to collect the parcel. They can also visit the Team Global Express website to arrange a re-delivery.

Customers can track the order with the provided tracking number on Team Global Express.

How long does it take to dispatch my order?

Estimated dispatch timeframes are usually 1-2 working days after payment has been received. We cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise. 

Note: Delivery timeframes start after payment has been received and the item has been dispatched from the warehouse.

Shipping times are estimated at between 1-5 business days depending on your location within Australia.

Last Updated: 10th December 2024